SMS fallback for important messagesĮven if the customers do not have internet access or the Viber app installed they can receive important and urgent messages with SMS fallback, by utilizing SMS fallback. With TTL on Viber, companies will not pay for a message that doesn’t reach a user within a limited time frame that can help you save money. Brands can save up their budget in delivering time-sensitive messages which includes TTL (Time to Live) – it is the maximum period of time in delivering a message before it is canceled or redirected to another channel. Viber Business messages are very cost-effective as brands can pay for Business messages that are delivered, unlike the ones that are just sent out. Viber Business Messaging pricing is reasonable Brands can send invoices to customers, discuss the terms of order and solve different customer queries. It contains the text of up to 1000 characters, images, a link and different types of files which includes warranty cards and instructions. Viber business messages are a great format above 160 characters in expanding the possibilities of interaction with customers. Here are some of the benefits of Viber business messaging: Viber Business Messaging is very interactive Benefits of using Viber business messaging –īusiness messages aren’t just a native, secure and bilateral method of communication and unlike regular SMS, it is a cost-effective and efficient channel of communication with a wide range of analytical tools.
In order to get started with Viber for your enterprise, it is important to create a Viber Business account. Viber Business accounts are quite similar to other messaging app business accounts but they have one unique feature which is the customizable keyboard! You can customize the keyboard with the way a user sees and interacts with the bot.Ĭreating a Viber Business Account is completely free and there is no limitation on the messaging and amount of contacts, compared to Viber Business Messages. Viber Business accounts utilize automated messaging that can help in connecting to a customer support platform in messaging customers manually. Viber Business messaging utilizes Viber business accounts that allow business accounts in allowing customers to interact with the brand.
Viber was launched in 2010 before Line and Messenger and it is a free to use tool that focuses more on calling and allows users to call mobile and landline numbers. Before we look into understanding how Viber Business Messages can be beneficial to your business it is important to know a little bit about Viber. Viber is an incredibly popular customer communication tool and if your customers are on the platform, then it is important to learn how to use Viber for Business.
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